At Benroski, we are committed to ensuring your orders are delivered securely and on time. We proudly ship to locations across the United States, EU and selected international destinations, bringing our exceptional jewelry and accessories to customers worldwide. Shipping costs and estimated delivery times will be clearly displayed during the checkout process, so you always know what to expect. Once your order is shipped, you will receive tracking details to monitor its journey from our store to your doorstep. We work with trusted shipping carriers to provide reliable service, but please note that unexpected delays caused by customs or carriers are beyond our control. If your package experiences any delays, we recommend contacting the carrier directly or reaching out to our support team for assistance. For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer, and we encourage you to check your local policies before placing an order. At Benroski, we’re here to make the shipping process seamless, so you can enjoy your new jewelry with confidence.

 

● Items must be exchanged within 14 days from the date of purchase.

● Items must be unused and in excellent condition. (Please note: If you send back a damaged item without contacting us first, we will not issue an exchange.)

● The item I received is damaged.

What should I do?

If your item is faulty or damaged upon delivery, contact us within 5 days of receiving your order.

● DO NOT send it back without contacting us first to ensure proper handling.

Once your exchange request is approved, refer to the email instructions for shipping guidelines.

After we receive and inspect your returned item:

● You will receive an email notifying you of approval or rejection.

● If approved, the exchange will be processed within 5 - 7 working days. If you have further questions, contact us at info benroski944@gmail.com . We're happy to help!